|Still proudly displaying my name tag from "Hell on Earth".|
I spent my entire afternoon arguing with someone on the phone. I fought with a person who works in customer service...back and forth...for hours - and I still don't have resolution.
I am completely in the right. I won't go into details, but it comes down to small print and a $7 difference. For $7 they could have made this all go away, but instead they chose to argue. The rep I was speaking with quickly lost his Mr. Niceguy persona when I proved him wrong.
I don't know what it is, but it seems everywhere I go lately I have been getting crappy service and it is so frustrating.
When I was 17 I had a job as a banquet server and I absolutely hated it. However, I never once went in there and made a customer feel bad for attending a function there. I always made sure they had what they needed and that their event went off without a hitch, to the best of my ability. I could never argue with a client. I would never let them get angry for an entire afternoon over a $7 difference. You know what, it was hard sometimes to be nice when all I wanted to do was drown Mr. Plaidgolfpants in his soup, but it was my JOB. Not everybody gets to grow up and be a princess in Disneyland *sigh*.
So after fighting with Mr. not-so-nice on the phone all afternoon, the time finally came for me to go home. I love the feeling of turning off the lights in the office after having accomplished so much in a day. Today I was extra tired, I had a rough night. I had to stop at the grocery store to pick up a few small items we needed. I picked a lane with a young girl working. She had nobody in line and looked annoyed that I picked her lane to check out in. As I unloaded my items she scanned them, not once greeting me or asking me if I would like any bags. When I told her I would like two bags, she smacked three bags down on the conveyor belt and then turned her back to me and started talking to the worker in the next lane. I stood there holding my debit card watching her back. She finally turned around and said "um...you can put it in now"...meanwhile she didn't even ask me how I was paying, or even give me a total for that matter! As soon as I started my debit transaction, she turned back around yapping about the new uniforms they would be getting.
This is just the most recent example I could think of. There have been many times where I have gone to a store and the clerk fails to greet me or even give me a total. I just don't understand it. This is the job you chose. If you can't say hello or give a numbered total then GTFO!!!You are in customer service...I'm not saying you have to act like Mary 'frickin' Poppins, but it would be nice to get a smile maybe - and stop acting like Skeletor because after I've had a long day, I just want to punch Skeletors in the face.
This is not even directed at an age group, I've been in just as many instances with the elderly cashiers who have a whole lot of stick up their hiney.
We all have bad days, but you know what, when I work an entire day and you are just starting a shift, I really don't want to be greeted with your fugly attitude. Next time it happens, I will have no choice but to go all "customer's rights" on your ass.
ABOUT THE AUTHOR
Hello..this is my blog. I bought this fancy theme and I don't know what to write here just yet. Maybe one day remind me I have to write something inspiring here?